Computer Technician

Job Description

Primary Purpose

Provide Tier I technical support for all Technology systems at a campus or district wide. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.

Qualifications

• High school diploma or GED required, college preferred.
• A+ certification or equivalent certification preferred.
• Must pass Clear Creek ISD Drug and Alcohol Abuse Standards.
• Must pass criminal history and MVR driving record check as required by Clear Creek ISD.

Special Knowledge/Skills

• Effective verbal and written communication, interpersonal, and telephone etiquette skills.
• Ability to provide technical support to an assigned campus, location and PreK-12 community.
• Ability to understand operation of district standard equipment.
• Ability to read, follow, and interpret software and hardware manuals.
• Working knowledge of implementing and maintaining software/hardware technologies.
• Working knowledge of network configurations, topologies, and installation.
• Ability to properly diagnose and repair enterprise technology equipment.
• Ability to properly configure and troubleshoot enterprise applications.

Experience

Minimum of 1 year of experience providing technical support to end users, preferably in an educational environment.

Major Responsibilities and Duties

• Provide Tier I support for all district technology systems at the campus/department level as well as district wide.
• Assist in the design, development, and implementation of technology systems district-wide.
• Provide support to campus events.
• Provide regular updates and status reports to the appropriate supervisor.
• Complete a written record of every service call.
• Exhibit CCISD Core Values of trustworthiness, respect, responsibility, fairness, caring, and citizenship.
• Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.
• Stay up-to-date professionally through the selection of quality professional learning opportunities for personal growth.
• Research district policy, precedent, and current practices prior to taking action.
• Participate as an effective team member who contributes to district, department, and content goals.
• Demonstrates proficient levels of technology applications.
• Participates fully in drills and safety exercises to provide for the safety and overall emotional wellbeing of students.
• Utilize time wisely for effective management of job responsibilities.
• Maintain punctuality in daily work times, appointments, and meetings.
• Meet task completion deadlines established by supervisor.
• Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
• Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
• Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
• Perform other duties and accept other responsibilities as assigned.

Working Conditions

Mental Demands

Effective communication; concentration while performing duties; ability to maintain emotional control under stress; ability to work with frequent interruptions.

Physical Demands/Environmental Factors

Moderate standing, walking, bending, lifting and moving up to 30 pounds; unboxing and installing new items; prolonged sitting and use of computer; repetitive hand motions; occasional prolonged and irregular hours.

Terms 230 days

Pay Grade Tech 3

Position Type:
Full-Time