Service Scheduling Dispatcher

Job Title:

Service Scheduling Dispatcher

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

We are seeking a highly organized, tech‑savvy Service Technician Dispatcher to schedule and route 15–30 technicians daily, manage customer and job data in Service Titan, and serve as the primary communication link between clients, technicians, and internal teams. This fast‑paced role requires strong multitasking and accuracy. Ideal candidates are detail‑oriented, personable, and experienced with field‑service platforms.

Loenbro is a trusted, long‑term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long‑standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

• Schedule, route, and dispatch service technicians
• Input new customers, service orders, and technician hours into Service Titan.
• Create and compile the schedule for 15 to 30 service technicians daily across multiple locations.
• Act as liaison between clients and company, ensuring contracted services are scheduled and completed.
• Answer client and customer questions and notify clients of scheduled services.
• Address and resolve any issues and complaints.
• Report problems and unresolved issues to manager or account manager.
• Devises ways to improve customer service and client relationships.
• Notify clients of service times, answer questions, and resolve issues.
• Create tickets, update job details, and ensure accurate documentation.

• Must be able to speak with customers by phone to determine the problem and the solution.
• Experience in a customer‑focused, detail‑oriented role.
• Able to juggle heavy phone volume, emails, and direct employees throughout the day.
• Capable of switching between multiple tasks quickly with a positive attitude.
• Articulate, able to remain calm, and provide clear direction to the team.
• Patient and calm when dealing with frustrated customers or clients.
• Previous office or service‑related experience (construction preferred).
• Computer skills to operate a variety of software.
• Strong written and oral communication skills.

• Strong analytical, organizational, and interpersonal skills.
• Practical problem solving and effective interface with direct and senior project personnel.
• Experience working closely with Service Manager, Regional Service Support Manager, Account Managers, and project team.

• High School Diploma or GED.

3+ years of experience in an office environment, with construction company experience preferred.

Experience in dispatching and job costing in the construction or service industry is helpful.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Indoor office setting with controlled temperature.

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday pay.
• Life and disability insurance.
• Professional development and training opportunities.
• Employee assistance program (EAP).

Loenbro is an Equal Opportunity Employer