Electrical Service Dispatcher

Service Scheduling Dispatcher

At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

We are seeking a highly organized Electrical Service Technician Dispatcher to schedule and route service technicians daily, manage customer and job data in Service Titan, and serve as the primary communication link between clients, technicians, and internal teams. This fast‑paced role requires strong multitasking and accuracy. Ideal candidates are detail‑oriented, personable, and experienced with field‑service platforms.

Loenbro is a trusted, long‑term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long‑standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

• Schedule, route, and dispatch service technicians.
• Input new customers, service orders, and technician hours into Service Titan.
• Create and compile the schedule for 15 to 30 service technicians daily at several different locations.
• Act as liaison between clients and the company, ensuring contracted services are scheduled and completed.
• Answer client and customer questions and notify clients of scheduled services.
• Address and resolve any issues and complaints.
• Report problems and unresolved issues to manager or account manager.
• Devise ways to improve customer service and client relationships.
• Notify clients of service times, answer questions, and resolve issues.
• Create tickets, update job details, and ensure accurate documentation.

• Must be able to speak with customers by phone to determine the problem and the solution.
• Very detail oriented and customer focused.
• Must be ready to juggle a heavy phone volume, emails, and directing employees throughout the day in a fast‑paced environment.
• Capable of wearing many different hats during the day and switching from one to the other quickly and with a positive attitude.
• Articulate, able to keep cool and give clear direction to the team.
• Remain patient and calm when dealing with frustrated customers or clients.
• Previous office experience and/or service related position important.
• Computer skills to operate a variety of software necessary.
• Strong written and oral communication skills.

• Strong analytical, organizational, and interpersonal skills.
• Ability to think practically to solve office and job‑site problems and interface effectively with direct project personnel and senior project personnel.
• Work closely with the Service Manager, Regional Service Support Manager, and Account Managers and project team to achieve success.

• High School Diploma or GED.

• 3+ years experience in an office environment, with construction company experience preferred.
• Experience in dispatching and job costing in the construction or service industry helpful.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Indoor office setting with controlled temperature.

This role requires compliance with all applicable safety regulations, personal protective equipment requirements, and Loenbro's Environmental Health and Safety policies.

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday pay.
• Life and disability insurance.
• Professional development and training opportunities.
• Employee assistance program (EAP).

• Living with Integrity.
• Acting with Urgency.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you're ready to be part of a company that leads by living with integrity and acting with urgency.

We want to hear from you.

Loenbro is an Equal Opportunity Employer.