Service Scheduling Dispatcher

Job Title:

Service Scheduling Dispatcher

At Loenbro, we don't just offer jobs-we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

Job Summary

We are seeking a highly organized, tech‑savvy Service Technician Dispatcher to schedule and route 15-30 technicians daily, manage customer and job data in Service Titan, and serve as the primary communication link between clients, technicians, and internal teams. This fast‑paced role requires strong multitasking and accuracy. Ideal candidates are detail‑oriented, personable, and experienced with field‑service platforms.

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach-every customer benefits from our capabilities and our care.

Essential

Job Responsibilities:

* Schedule, route, and dispatch service technicians

* Input new customers, service orders, and technician hours into Service Titan.

* The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations

* Acts as liaison between clients and company, ensure contracted services are scheduled and completed.

* Answers client and customer questions and notify clients of scheduled services

* Addresses and resolves any issues and complaints

* Reports problems and unresolved issues to manager or account manager

* Devises ways to improve customer service and client relationships

* Notify clients of service times, answer questions, and resolve issues

* Create tickets, update job details, and ensure accurate documentation.

Minimum Qualifications

Required:

* Must be able to speak with customers by phone to determine the problem and the solution

* This is a very detail oriented, customer focused position

* We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.

* This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude

* You must be articulate, be able to keep you cool and give good clear direction to the team.

* Is capable of remaining patient and calm when dealing with frustrated customers or clients

* Previous office experience and/or service related position is important.

* Computer skills to operate a variety of software is necessary.

* Must have strong written and oral communication skills

You must be articulate, be able to keep you cool and give good clear direction to the team

Preferred:

* Must possess strong analytical, organizational, and interpersonal skills

* Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel

* Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success

Education:

* High School Diploma or GED

Experience:

3 + years of experience in an office environment, with a construction company experience preferred.

Experience in dispatching and job costing in the construction, or service industry is helpful.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

* Indoor office setting with controlled temperature.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE)…