Medical Office Receptionist

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Full Time – Leander, TX, US

5 days ago Requisition

Allergy & ENT Associates is looking for a Medical Office Assistant at a multi‑specialty clinic in Leander!

What are we about?

As a multi‑state, physician‑led team of specialized providers and dedicated staff, we are focused on enhancing the well‑being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Address:
149 Bulbine Drive
Building 2 Suite 200
Leander, Texas 78641

Hours: Monday 8:00am – 5:00pm
Tuesday 8:00am – 5:00pm
Wednesday 8:00am – 5:00pm
Thursday 8:00am – 5:00pm

• Health Insurance
• Dental & Vision Insurance
• 401K
• Life insurance
• PTO & Holidays
• Short‑ & Long‑Term Disability

To provide high quality patient care services, treating all patients’ and guests with courtesy, fairness, and respect. Works with management and staff members in a spirit of cooperation and teamwork. Supports the goals and objectives of Austin Family Allergy & Asthma.

• Follows office policies, procedures, and protocols as appropriate.
• Communicates effectively with other staff members.
• Greets visitors with a smile in a polite, prompt, helpful manner; provides any necessary instructions/directions and informs the appropriate department/person of patient's arrival.
• Completes necessary paperwork such as fee tickets; uses computer system to generate information necessary for billing.
• Updates patient information, collects co‑pays, provides any necessary forms for completion, and obtains signatures as necessary.
• Maintains a clean, orderly waiting room and work area.
• Answers phone promptly and pleasantly, dealing with customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Updates information in electronic patient charts according to policy and procedure.
• May perform specific Job Activities as assigned per office location.

• High school graduate or equivalent.
• 3 years of office experience required; one year medical office experience preferred.
• Knowledge of medical terminology, HMO, PPO, medical insurance industry, and general clerical procedures.
• Knowledge of CPT & ICD‑9/10 Coding System.
• Ability to operate a multi‑line telephone system.
• Must be self‑directed and able to work independently.
• Attention to detail.
• Professional, calm and courteous demeanor.
• Excellent verbal and written communication skills.

Proficient computer skills in Microsoft Office and Outlook. EPM & EHR.

• Safety and Confidentiality – Follows OSHA regulations and the safety guidelines of the Practice; follows HIPAA policies and procedures; respects and maintains patient confidentiality.
• Organization – Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks.
• Professional Maturity – The ability to separate emotional feelings from the real issues at hand and to challenge beliefs and biases objectively.
• Time Management – Managing one's own time and the time of others; the ability to shift between multiple activities or sources of information.
• Active Listening – Giving full attention to what others are saying, taking time to understand the points, asking questions, and not interrupting inappropriately.
• Interpersonal Communication – Writing and speaking effectively based on relational, environmental, and cultural dynamics.
• Communication – Writing and speaking effectively, actively listening, asking questions to verify understanding, and using tact and consideration when delivering feedback to others.

Face‑paced medical office environment. Good eyesight and hearing, manual dexterity, and full range of body motion required. Must be able to stand and/or sit for extended periods. May require occasional lifting of 25 pounds or more and may be exposed to acutely ill patients and communicable diseases.

Well‑lit, heated and/or air‑conditioned indoor office setting with adequate ventilation; moderate noise (business office with computers and printers, light traffic). Typical schedule is Monday through Friday with regular working hours; occasional overtime may be required.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. They do not establish a contract for employment and are subject to change at the discretion of the employer.