Scheduler III

Position purpose

Schedule patients for office visit and procedure appointments.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist with high call volume

Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
Take triage call messages for medical staff

View patient visit notes, identifying problems & diagnosis listed and physician orders

Assist in patient registration and financial transactions

May schedule radiology/labMay include recall scheduling

Assist with high call volume

Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
Take triage call messages for medical staff

View patient visit notes, identifying problems & diagnosis listed and physician orders

Assist in patient registration and financial transactions

May schedule radiology/labMay include recall scheduling

Assist with check-in patients upon arrival at the office as well as check-out upon departure.

Assist in collecting patient and insurance payments and reconcile charges on a daily basis.

File records in appropriate sections of patient charts in EMR.Prepare patient charts in advance and scan documents into charts in EMR.Perform other duties as assigned

Qualifications

Excellent written and verbal communication skills

Excellent customer service skills are required

Experience working in a medical office

Ability to multi-task and work in fast-paced environment.

Detail-oriented

Basic understanding of healthcare plans

Be able to read and understand medical benefits.

Bilingual is a plus.

Education:

High school diploma or equivalent

Experience:

Minimally 5 years of prior medical scheduling is required

Requirements for Level III Status:

Should be a leader and viewed as a leader by other staff.

No performance or disciplinary actions in last year.

Serves as mentor/trainer for new hires in field.

Considered as subject-matter expert in areas by peers, management, and physicians.

Performance Requirements:

Excellent communication skills, both written and verbal.

Proficient technical (computer) skills.

Ability to multi-task and prioritize.

Self-motivated with initiative.

Strong sense of ethics.
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