Medical Office Manager Leander Clinic - Texas Orthopedics (2087

Reports To

Director of Patient Services

Organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, and safety. Responsible for supervising all operational activities at the location.

• Coordinate daily operations at the facility, including organization of staff, delegation of tasks, and ensuring compliance with TOSRA/OLS policies and procedures. Administer clinic policies and procedures in a timely manner and ensure staff work is error‑free.
• Direct the implementation of new policies, protocols, and procedures, including IT systems, and recommend needed changes in organizational systems.
• Supervise staff, including hiring, training, job orientation, compensation, evaluations, counseling, discipline/termination, and staff/physicians matters. Direct responsibility for clerical and clinical staff.
• Act as a liaison between staff, physicians, and administration; collaborate with managers to ensure smooth operations.
• Maintain clinic facility and equipment, order office supplies, ensure clinic cleanliness, and coordinate repairs and maintenance.
• Serve as a liaison between the clinic and external agencies; coordinate visits and communicate results to administration.
• Work with the Director of Patient Services to establish and implement goals, objectives, policies, procedures, and systems for the location.
• Assist in financial counseling and collection efforts; ensure staff follow through on collection tickets.
• Assist in coordinating depositions, attorney conferences and other meetings held at the location.
• Provide coding assistance to clinic staff and physicians for daily office charges.
• Back up all employees and roles in the office as necessary.
• Maintain petty cash change fund and reconcile the fund daily.
• Resolve patient concerns and staff issues to ensure quality patient service.
• Attend required meetings and participate in committees as requested.
• Participate in professional development activities to stay current with health‑care trends and practices.
• Promote a positive work environment and team spirit; motivate staff for maximum work efficiency.
• Maintain strict confidentiality.
• Perform other duties as assigned.

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7–8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus profit sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time (for eligible positions)
• Colleague Recognition Program
• Well‑being support:
  Employee Assistance Program

High School diploma or GED;
Bachelor’s degree required (will consider experience in lieu of Bachelor’s).

• Five years’ experience in a healthcare setting required, preferably in orthopedics.
• Previous supervisory experience in a medical office setting preferred.
• Two years’ experience performing in an EMR/PM platform required.

N/A

• Outstanding interpersonal skills and ability to interact with medical and administrative staff, patients and the public.
• Knowledge of organizational policies, procedures, systems and objectives.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of computer systems and applications, specifically Microsoft Office programs.
• Knowledge of Athena Electronic Medical Record preferred.
• Skill in exercising initiative, judgment, problem‑solving and decision‑making.
• Ability to communicate clearly and effectively in writing and verbally.
• Bilingual preferred.

• Ability to walk frequently and stand for extended periods of time.
• Ability to lift and carry items weighing up to 50 pounds.
• Must have full range of motion.
• Must have adequate visual acuity to read and interpret written material.
• Must have adequate hearing and speaking abilities.
• Ability to work in a fast‑paced environment.

• Combination clinic and office setting.
• Exposure to communicable diseases, toxic substances, radiation, and bodily fluids.