PSA Network Transmission

Must Have Technical/Functional Skills

• 5+ years of work experience in customizing and delivering Energy Management Systems, preferably e-terrra AEMS - Reliance
• 5+ years of experience with C++, Java or other related language
• 5+ years of experience with GE’s AEMS Reliance source design and development
• 5+ years of experience with electric utility industry practices
• 5 years of experience with Linux and Windows operating systems
• 5 years of experience with C, Java & Oracle Database
• SQL, shell scripting, ability to read and interpret logs and debug files
• Installation of operating system patches and other 3rd party software such as Oracle, Net App, etc.
• System configuration and hands-on experience in Git Hub and Clear Case
• 5 years experience on real-time or mission-critical systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting and debugging skills
• Good communication skills (verbal and written)
• MS Office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery.

• Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control and compliance protocols. Ensure the solution resolves the customer’s issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer-specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of GE solutions, including user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, and interfaces to enterprise systems
• Own and manage personal caseload and perform case follow-up
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information to correct issues
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after-business-hour customer calls
• Ability to travel to customer sites

Base Salary Range: $110,000 - $180,000 per annum

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

BACHELOR OF COMPUTER SCIENCE