Leander ; Ronald Reagan Blvd) Conv Store Coverage Team - Lead

Responsibilities

Job Summary: As a Convenience Store Lead, you'll lead a well-stocked and maintained department while providing superior customer service. You may assist with supervisory responsibilities, such as training and developing Partners.

Performs Representative and Specialist duties as needed:

• Store Lead Operations / Training:
• May serve as backup to manager; typically works opposite shift to manager
• In absence of Manager, carries out supervisory responsibilities in accordance with H-E-B policies and applicable laws, to include security, and safety SOPs
• Provides work direction and training to department Partners
• Leads 2 or more Store Partners
• Complies with Store operating procedures; ensures other Partners comply as well
• Assists with inventory control, receiving trucks, and loads, unloads, and moves product
• Merchandises products effectively
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

• Provides superior customer service; stays attentive to customer needs
• Addresses complaints and resolves problems
• Answers customer questions regarding products and assists them with selections
• Uses suggestive selling techniques to meet customer needs and build sales

• Ensures preparation of fresh food according to recipe specifications and SOPs
• Ensures proper handling and temperature integrity of all ingredients, product, and equipment operation
• Complies / ensures compliance with Store operating procedures and H-E-B food safety and sanitation standards
• Prepares, cuts, slices, dices, chops, packages, labels, rotates, and merchandises product

• Receives trucks; loads, unloads, moves product; completes all paperwork; ensures compliance with receiving-related SOPs
• Performs random audits determined by Loss Prevention; ensures compliance with receiving SOPs
• Ensures communication of vendor stock conditions / levels to appropriate parties

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

• 18+

• 1+ years of experience in retail, customer service, convenience, quick serve, and / or food service, or related experience leading a team
  - Required

• Verbal / written communication skills
  - Required
• Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals
  - Required
• Ability to write routine reports and correspondence
  - Required
• Ability to speak effectively before groups
  - Required
• Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form
  - Required
• Ability to deal with problems involving several concrete variables in standardized situations
  - Required
• Ability to become proficient on H-E-B systems, technology, and computer skills
  - Required
• Ability to work evenings, late night, and overnight
  - Required
• Motivation to grow and learn with the company
  - Required
• Ability to work opposite shifts from Manager
  - Required

• Associate’s Degree (preferred), or equivalent combination of education and experience
  - Required

• Completion of Company Orientation, Safety Training, Checker Training, AST Training, Food Safety training, and MSB Training - upon hire

• Function in a fast-paced, retail environment
• Constan…