Duty Manager

Description

At Beaverbrook, our Duty Managers play a key role in ensuring every Member, Resident and Guest enjoys a seamless and personalised five-star experience. Warm, intuitive and knowledgeable, you will be a visible presence across the Estate and confident in delivering exceptional service.

You will oversee Estate-wide operations, supporting teams to deliver smooth daily service. With strong awareness of guest activity and business levels, you'll manage:

• Guest movement, occupancy and VIP arrivals
• Spa, restaurant and event bookings
• Coordination between operational departments

You will build genuine rapport with guests and ensure they receive consistent recognition and service at every touchpoint.

We're looking for someone who is:

• Professional, polished and people-focused
• Calm, confident and proactive
• A strong communicator and multitasker
• Hands-on with a positive, solutions-driven approach
• Experienced in luxury hospitality in a supervisory or managerial role, is essential
• Familiar with, or eager to work to, LQA-style standards

5 days out of 7, including weekends and bank holidays.
Shifts include 07:00-15:00, 10:00-18:30, or 14:30-23:00.

£35,000 per annum, plus tronc

• Hospitality Rewards App discounts
• Development support and recognised qualifications
• Discounted F&B
• 28 days' holiday (including bank holidays), rising annually for 5 years
• Pension, Life Insurance & Sick Pay
• Long Service Awards
• Cycle to Work Scheme
• Recommend-a-Friend bonus
• Uniform for some roles & free parking