Public Safety Dispatcher; Emergency Communications

Position: Public Safety Dispatcher (Emergency Communications)

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Position Description

Position Title:

Telecommunications Specialist

Department:
Police

Division:
Communications

FLSA:
Non-Exempt

Retirement: KPERS

Effective Date:
December 15, 2016

GENERAL PURPOSE

Performs a variety of routine clerical, administrative and technical

work in receiving and dispatching

routine and emergency information; keeping official records; and

assisting in the administration of the

standard operating procedures of the Telecommunications Center.

SUPERVISION RECEIVED

Works under the limited supervision of the Communications Supervisor

and/or Sergeant.

SUPERVISION EXERCISED

None.

Essential Duties And Responsibilities

(Duties listed below do not include all tasks which may be performed.)

• Receives and responds to incoming routine and emergency telephone,

including all 911 calls;
Gathers

needed information from caller to determine the nature and location of

the call; establishes a priority

for the call; dispatches either police, fire or ambulance or a

combination of in accordance with

established procedures.

• Frequently required to make quick independent judgements based on the

information provided in

order to prevent the loss of property or life.

• Responds to public inquiries and complaints; dispatching appropriate

units either police or fire to deal

with non-emergency calls.

• Maintains the status and location of police and fire units; when

directed, calling for additional

personnel or equipment as needed. Maintain contact with police and fire

units on assignment and

Personnel From Other Agencies When Required.

• Monitors and operates 2 radio frequencies for the police department,

one fire department, one public

works and local government, and those frequencies used by the

Leavenworth County Sheriffs

Department. Determines the proper course of action from received radio

transmissions and reacts

accordingly. While observing established procedures for codes and

formats, transmits routing and

emergency radio messages to police, fire and other agencies as required.

Provides telephonic and

informational support to police and fire units on the scene of

incidents.

• Activates an alert tone for police unit emergency response, when

appropriate.

• Initiates all Fire Department informational and emergency calls with

the appropriate paging tone.

Provides the fire department with all needed information to handle the

various fire incidents;

broadcasting cross-street and fire hydrant information.

• Monitors NAWAS (National Warning System) for severe weather. When

required to, makes the

appropriate announcement to law enforcement and civilian personnel.

Notifies school superintendent

of adverse weather conditions in order to make decision of school

cancellations in the various

districts.

• Coordinates received information with other agencies and city

departments or divisions pertaining to

non-emergency incidents or problems such as animal calls, defective

signal lights, missing or

damaged traffic control devices.

• Responds by computer to requests from National, State, County or

occasionally an international law

enforcement agency for information concerning the status of persons,

vehicles and other property

entered into the databases by those agencies. In direct response to

police unit requests; provides

specific information concerning vehicle registration, driving license

status and warrant information for

persons contacted during routine patrol. Responds to requests from other

law enforcement agencies

on the status of persons, vehicles and other property that was entered

into a National, State or local

computer database by this department.

• Maintains the telecommunications center w ork area and equipment in

clean and working condition.

• Inputs into computer system municipal court warrants; maintains file

of original copies that are

removed upon the warrant being served or vacated.

• Maintains both temporary and permanent protection order files that are

in effect.

• Composes, types and edits correspondence, reports, memoranda and other

materials requiring

judgement as to content, accuracy, and completeness. Inputs data to

standard office and department

forms, both manual and automated; makes simple posting to various

reports.

• Performs record keeping work maintaining dispatch

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