ServiceNow ITOM

Service Now ITOM Resource

Looking for an experienced Service Now ITOM resource with AIOps experience.

The candidate should have experience in implementing, configuring, and customizing Service Now ITOM modules, as well as experience with AIO tools and techniques.

Previous experience providing support and consulting for Service Now ITOM and similar tools like Truesight or Moogsoft should be present. Solid experience with RHEL/CentOS and a comfort with the command line or basic system administration is required. Familiarity with MySQL and the ability to construct basic SQL queries is also necessary.

Knowledge of some of the following is desirable:
Nginx, Apache Tomcat, Elastic Search, RabbitMQ, REST, JSON, TCP/IP Networking, JavaJVM.

• Overseeing and implementing event processing rules, event transforms, event automation, event auto assignments, event views, event integration activities, enterprise adoption strategies of Service Now Event Management, and showcasing strategy to other teams and leadership.
• Interfacing with management, assisting with strategy, roadmaps, and designing new functional expansions of the respective tool platforms. A self-starter who is motivated by success and can manage time effectively. Will be required to work outside normal business hours and on weekends as needed.
• Design, develop, and implement Service Now ITOM modules, including Discovery, Service Mapping, and Event Management.
• Configure Service Now ITOM modules to meet business requirements and ensure integration with other Service Now modules.
• Develop custom workflows, scripts, and integrations as needed.
• Collaborate with cross-functional teams to understand business needs and requirements. Use AIOps techniques and tools to optimize and automate IT operations processes.
• Perform system testing and quality assurance activities.
• Provide ongoing support and maintenance of Service Now ITOM modules.

Bachelor’s degree and 5+ years of experience in tools/infrastructure and 3+ years of experience in Service Now ITOM implementation, configuration, and customization. Solid scripting skills (e.g. JavaScript, Shell script, Perl script). Previous work on event management tools like Service Now ITOM, Truesight or Netcool is preferable. Development/implementation experience in Service Now ITOM Event Mgmt. MOM (Manager of Managers), Client (Agent Client Collector), HLA (Health Log Analytics) applications.

Stay up to date with the latest Service Now and AIOps technologies and trends. RabbitMQ, Apache Tomcat, MySQL, and Elastic Search knowledge is preferable. Experience with AIOps tools and techniques, such as machine learning, data analytics, and automation is a must. Strong understanding of IT operations processes and best practices. Experience with Service Now workflows, scripting, and integrations. Knowledge of Service Now ITSM and CMDB modules.

Any Service Now ITOM certification is a must and any further certifications are a plus. Strong working knowledge of elementary tools like Solar Winds and ITSM tools along with CMDB Continuous Integration/Delivery/Deployment Knowledge of Infrastructure Operations. Sound knowledge and experience in creating HLDs and LLDs. Experience with security best practices in server configuration, tool development, and access controls. Development/Testing background would be an added advantage.