Systems Administrator Desktop Support

Systems Administrator Desktop Support Full time Fort Leavenworth KS

About Us Trideum Corporation is a 100 employee owned company committed to embracing the worlds toughest challenges with a servants heart Through dedicated hard work and commitment we provide distinctive quality and unparalleled customer service in all aspects of our business We also know that our employees are the key to our success and it is our mission to take care of them so they can take care of our customers and communities where we live work and play

We are seeking candidates who are passionate about delivering reliable IT support and providing exceptional customer service to ensure mission accomplishment The selected candidate serves as a systems administrator providing support for the Command and General Staff College CGSC ATSD Desktop IT Support contract located on Fort Leavenworth KS The person in this role will provide desktop technical support to CGSC staff faculty and students across a multi building campus This position ensures uninterrupted classroom instruction and mission support by resolving hardware software and account related issues both in person and remotely The right candidate will provide technical expertise to support over 2500 end user systems multiple networks classrooms and conference rooms within the CGSC footprint on Fort Leavenworth

• Provide desktop support for staff faculty and students including troubleshooting hardware software user accounts and network connectivity
• Track document and close tickets in the CGSC ATSD ticketing system escalating as needed
• Support classroom and conference room IT systems including audiovisual and educational technology
• Assist with system imaging lifecycle replacement patching and remediation tasks
• Perform equipment validation installation and removal of IT hardware
• Ensure compliance with cybersecurity requirements system security patching and reporting
• Deliver customer service in a professional efficient and effective manner
• Collaborate with other IT team members to improve support processes and IT service delivery when required
• Ensure compliance with Information Assurance IA Cybersecurity and DoDArmy IT standards
• Be available between  Monday Friday except Federal holidays or Government closures
• Provide support to special events migrations or surge support requirements when required
• Prepare and deliver required reports metrics and quality assurance documentation as required
• Maintain compliance with all IAIT certification and security requirements of the position
• Other duties as assigned
• Minimal to no travel required

• Associate or Bachelors degree in IT or related field Degree may be waived based upon equivalent experience
• 2 years of desktop support or systems administration experience
• DoD 857001 M IAT II certification CompTIA Security CE minimum
• Must meet the requirements of AR 25 2 for IT Level II functions which include a Tiered 3 background check
• Knowledge of Windows operating systems Active Directory and enterprise desktop support
• Experience working in a service desk or IT support role
• Troubleshooting skills for hardware software and network issues
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer focused mindset with a commitment to providing high quality support
• US citizenship is required

• Bachelors or Masters degree in IT Computer Science or related field
• 4 years of desktop support or systems administration experience
• One of the following Certifications CISSP or Associate CASP CE CCNP Security CISA GCED or GCIHActive Security Clearance

• Trideum offers Competitive pay based on the work you do here and not your previous salary
• Traditional benefits such as medical dental vision life disability and 401k matching
• Employee Stock Ownership Plan ESOP
• Paid leave and the ability to cash out leave
• Free access to certified financial planners wellness and support services and discount programs
• Education assistance and professional development opportunities
• And much more

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability veteran status genetic information sexual orientation gender identity or any other characteristic protected by law

People with disabilities who need a reasonable accommodation to apply or compete for employment with Trideum may request such accommodations by contacting Human Resources at  or HRtrideumcom