Team Leader, Management

Overview

Join HR Block as a Team Leader. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single HR Block tax office. You’ll lead the front-line management to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll also serve as a knowledgeable resource on tax topics and products for associates.

• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist in recruiting and interviewing candidates for tax office associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and goals
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with Associate Relations Center to resolve issues and address performance concerns

• Prior experience in customer service, shift leadership, or similar role
• Experience supervising or managing people
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual completion of continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset with resilience and adaptability
• Flexible work schedule and willingness to adjust based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies)
• Check all available benefits at

HR Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will work in an exceptional environment recognized on Best Companies lists, with colleagues who support each other’s growth. HR Block is an equal opportunity employer; we celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.