Customer Development Manager – Vet IVO

Responsibilities

• Own and cultivate multi-level relationships with key Independent Vet Online (IVO) partners
• Drive the execution of the annual sales plan to achieve all performance targets (GSV, NSV, Metric Tons)
• Manage retail media activations, promotional calendars, and search/media optimization
• Oversee the end-to-end product catalog—ensuring accuracy for all launches and updates
• Own the volume forecasting process for your accounts
• Act as a central hub for collaboration with internal stakeholders and external partners

• Bachelor’s degree required
• 4+ years of relevant experience in CPG with either Account Management /Sales experience, or direct experience at an ecommerce retailer in manufacturer management or similar capacity
• Financial acumen (ex. Forecasting)
• Strong sales and negotiation skills with the ability to influence and build trust
• Strong experience with Microsoft Suite specifically in Excel, including pivot tables, VLOOKUP, and XLOOKUP
• Strong communication and presentation skills
• Previous stakeholder management experience
• Analytical mindset with a focus on data-driven decision-making
• Strategic account/ or pure play experience, veterinary or pet food industry a plus
• Must be able to travel up to 20% of the time