Accounts Payable Manager

Position Overview

Reporting to the Director of Shared Services, the Shared Services Manager is responsible for the daily operational leadership and execution of the organization’s Accounts Payable and Accounts Receivable shared services functions. This role oversees transactional processing, team performance, service delivery, operational controls, and compliance activities across multiple business units. It partners closely with finance, procurement, operations, sales, customer service and treasury teams to support effective cash cycle operations and strong internal and external customer service.

• Lead, mentor and develop AP/AR teams by assigning and prioritizing workloads, conducting performance management activities and supporting onboarding, training and succession planning.
• Monitor workflow volumes, backlogs, KPIs and SLAs to ensure service levels, deadlines and operational performance expectations are consistently achieved.
• Support execution of shared services strategies, policies and standardized processes across all locations to ensure consistency, efficiency and compliance.
• Manage escalations and resource planning, including staffing and cross‑training needs, while fostering a collaborative, service‑oriented and accountable team culture.
• Identify, evaluate and implement continuous process improvement initiatives to increase efficiency, accuracy and productivity across the shared services organization.

• Oversee end‑to‑end AP and AR processes, including invoicing, billing, cash application, collections, reconciliations, and payment execution (checks, ACH, wires) ensuring accuracy and compliance with company policies and internal controls.
• Monitor and resolve payment discrepancies, disputes and inquiries, partnering cross‑functionally (Treasury, Finance, Sales, Operations, Customer Service) to support cash flow and timely resolution.

• Ensure compliance with GAAP, SOX, regulatory requirements and company policies by maintaining strong internal controls, approval workflows, segregation of duties and data integrity across systems.
• Support month‑end and year‑end close processes, audits and reporting requirements by preparing reconciliations, documentation, operational reports, dashboards and performance metrics.
• Monitor and elevate operational risks, control deficiencies and compliance concerns to leadership for timely resolution and continuous improvement.
• Partner cross‑functionally with Finance, Procurement, Treasury, Sales, Operations and Customer Service to resolve issues, support organizational initiatives and promote a strong customer service mindset in vendor and customer interactions.

Education: Bachelor’s degree in Accounting, Finance, Business Administration or a related field.

Experience: Minimum of 8 years of progressive experience in accounts payable, accounts receivable, accounting operations or shared services functions, including at least 5 years in a supervisory or leadership role within a SOX‑compliant environment. Experience supporting multi‑location operations and shared services environments preferred.

• Professional certification (e.g., CPA, CMA).
• Experience with ERP systems (specifically Epicor Kinetic), workflow automation and shared services operational processes.
• Experience supporting process improvement and operational standardization initiatives.
• Experience in manufacturing, distribution or multi‑site operational environments.
• Experience with Lean, Six Sigma or operational excellence methodologies.

• Strong leadership, team development and performance management skills.
• Excellent organizational, time management and workload prioritization abilities.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments.
• Proficiency in ERP systems, accounts payable systems, accounts receivable systems and operational reporting tools.
• Strong analytical, problem‑solving and operational…