Manager Order & Billing Operations

WHAT YOU'LL DO

As the Manager of Order & Billing Operations, you will oversee regional teams to ensure accurate and timely order processing, invoicing, and client support. You will act as an escalation point for complex issues, collaborate with Sales and Client Success teams, and drive process improvements to enhance customer experience and revenue goals. This role requires strong leadership, operational oversight, and the ability to manage priorities in a fast‑paced environment while fostering a culture of accountability and excellence.

You will support ATI – Northeast and South regions.

This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States.

• Build and maintain client relationships through proactive communication, resolving inquiries, and ensuring accurate documentation.
• Serve as an escalation point for complex client and internal issues, providing timely and professional resolution.
• Partner with Sales teams to guide quoting, order setup, and invoicing processes, ensuring accuracy and compliance with contracts.
• Oversee two regional Order & Billing teams, driving performance, coaching, and accountability to deliver exceptional customer service.
• Monitor revenue processes including invoicing, returns, and rebills, and support end‑of‑quarter and end‑of‑year close activities.
• Collaborate cross‑functionally with Sales, Client Success, Credit, and other departments to streamline workflows and resolve issues.
• Lead process improvements by defining standards, participating in system rollouts, and ensuring team readiness for new tools and updates.
• Analyze and optimize operations using multiple systems (D365, Great Plains, Tableau) to enhance efficiency and customer experience.

• Bachelor’s degree preferred;
  High School Diploma and equivalent work experience required.
• Proficient in Microsoft Office applications – Word, Outlook, D365, Excel, PowerPoint.
• Experience with developing standard operating procedure documentation and process change implementation.
• Prior supervisory experience preferred.
• Excellent verbal, analytical, organizational, writing, and presentation skills.
• Strong analysis, critical thinking, and evaluation abilities.
• Familiarity with generally accepted accounting principles (GAAP), accounting methods, and audit procedures preferred.
• Experience utilizing and guiding the scalability/best practices of MS Great Plains, MS D365 CRM, Canvas App, or comparable CRM/CPQ tools is preferred.
• Experience working with internal or external auditors preferred.
• Provide continuous feedback to direct reports for accountability, maximum efficiency, and collaboration.
• A desire to respond quickly, professionally, and accurately to all clients and other employees of the organization.
• Ability to work effectively in cross‑functional and matrix teams.
• Proven strong leadership and supervisory skills to keep a team focused on excellent customer service.
• Analyze staffing needs and participate in hiring processes.
• Adapts well to a changing and rapidly growing environment.
• Proven organizational and time management skills.

• Flexible and generous paid time off.
• Competitive medical, dental, vision, and life insurance.
• 401(k) employer matching program.
• Parental leave.
• Wellness resources.
• Charitable matching program.
• On‑site workout facilities (Leawood, Gilbert, Burlington).
• Community outreach groups.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.