Floor Ambassador

Floor Ambassador I

Leawood, KS

Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy. Provide an integrated VIP experience, a unique mix of guest services, office services and an elevated workplace experience focused on driving results.

• Service Excellence: Own the floor – ensure everything is working well and report issues to appropriate operations teams (facilities, maintenance, security, IT, etc.). Follow up to confirm resolution.
• Ensure legal and business professionals have appropriate space, connectivity, and supplies to do their work.
• Ensure all systems are working effectively (printer network, cooling and heating, lights, etc.).
• Manage all service requests (imaging, car service, mailing, printing, etc.) with a closed‑loop approach.
• Ensure all visitors are greeted and provided with office services information and key general office information (where to print, office map, etc.).
• Anticipate needs and proactively seek opportunities to elevate the end‑user experience.
• Core Functionality: Utilize Canon devices, office center tools, workstations, and applications to complete service requests.
• Operate advanced features of the print properties menu for Adobe Acrobat, Excel, Outlook, and Microsoft Word (hole punching, collating documents, etc.).
• Complete jobs to individual preference and ensure preferences are shared and updated regularly for continuity.
• Answer emails and phone calls with proper professionalism and etiquette that represents CBPS appropriately.
• Operate PS Ship in Outlook to create domestic and foreign Fed Ex labels and hyperlinks for tracking numbers.
• Create white labels for shipping and envelopes of various sizes with proper sender and return addresses.
• Exercise time management, answering emails promptly and completing tasks within an appropriate time based on workload.
• Bind documents with all methods used at the office service center (floor ambassadors should know how to bind, laminate, or cut with various methods for all requests).
• Manage supply demand for the assigned floor: identify major supplies used, assess restock frequency, and determine specialty supplies needed.
• Solve minor hardware issues (paper jams, cleaning).
• Appropriately input all requests/task completions into accountability software.
• Events and Special Projects: Support assigned floor as needed.
• Provide operational expertise and consultation – best practices for event preparation, routing requests, and supplies needed.
• The Approach: Provide an exceptional VIP workplace service experience for legal and business professionals.
• Manage a high volume of work with efficiency, utilizing office tools and tracking systems.
• Entrepreneurial and resourceful: overcome challenges, leverage resources, propose solutions, ask questions, and anticipate problems.
• Attention to detail: notice and correct errors, turn mistakes into learning opportunities.
• Strong sense of ownership and resilience: plan and find alternative paths, never sacrifice quality.
• Dependability and approachability: build authentic professional relationships and deliver exceptional service.
• Customer Service: Ensure total satisfaction through understanding expectations, proactive problem resolution, and building relationships.
• Work with facilities, catering, and other vendors when needed.
• Strong communication skills, oral and written, ability to remain calm under pressure, good work ethic, sound judgment, and problem‑solving abilities.
• Mail/Packages/Pouches: Receive, sort, and deliver all incoming mail & packages to assigned floors within established time frames. Log outgoing and incoming items and review for accuracy.
• Supplies/Copying/Administration: Organize and distribute supplies per job requests, verify and log orders, monitor inventory, maintain neat and organized copy areas, estimate runtimes on small to medium photocopy jobs, ensure quality and accuracy, produce bound copies when requested, deliver and pick up copy jobs, provide minor maintenance of photocopy…