Technical Call Center Agent-Bilingual-Spanish

Overview

Provide front‑line support to business‑to‑business clients (non‑consumer) via phone, email and chat for Panasonic products. Assist customers with basic troubleshooting and support for Panasonic software applications. Create repair orders, process service loaners/exchanges, and otherwise assist customers with technical issues within established guidelines.

• Provide exemplary customer service to internal and external customers.
• Provide support for product‑specific incoming calls, chats and emails.
• Demonstrate timely and efficient resolution of customer contacts.
• Exercise empowerment within guidelines when accommodating customers.
• Evaluate, research and, when appropriate, escalated issues based on skill level.
• Support customer requests for general inquiries and route as appropriate.
• Accurately document customer contacts within product‑specific ticketing systems.
• Demonstrate efficient and appropriate use of resources.
• Demonstrate knowledge and ability to learn new products and product types.

• Previous call center experience preferred.
• Fundamental understanding of electronics required.
• Ability to read and understand technical documents and manuals.
• PC literate with the ability to use Microsoft Word, Excel and Power Point.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a diverse, team‑based environment.
• Ability to work independently with limited guidance.
• Ability to perform comfortably in a fast‑paced, deadline‑oriented work environment.
• Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion.

• Health Benefits
  – Medical, dental, and vision.
• Voluntary Benefits
  – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP)– 401(k) plan with company matching contributions.
• Paid Time‑Off Benefits
  – PTO, holidays, and volunteering (company‑sponsored events).
• Health Management and Well‑Being Programs
  – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility may vary based on employment status, location, and length of service.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the United States.