Front Desk Agent

Location:

Aloft Leawood – Overland Park, 11620 Ash Street, Kansas, KS, USA.

We are seeking a Front Desk Agent to ensure all guests enjoy a friendly arrival and departure experience.

Responsibilities include:

• Guest relations: greet and serve guests with a smile, use guests’ names.
• Check‑in/out efficiency: process all guests promptly; contact guests after check‑in.
• Rate schedule: maintain up‑to‑date understanding of room rates and promotions.
• Mail handling: receive and note all incoming mail per daily shift checklist.
• Cleanliness: maintain front‑of‑house areas; support overall cleanliness standards.
• Technical: use relevant technology for each role; answer calls with friendly service.
• Emergency handling: resolve challenging guest situations with hospitality and urgency.
• Communication: clear, honest, professional communication with teammates.

• Preferred: experience in hospitality or service industry.
• Positive, can‑do attitude; willingness to learn.
• Ability to follow guidelines and procedures.
• Handle pace and pressure; remain calm under stress.
• Effective listening, conflict resolution, and communication skills.
• Age 18+; willing to work varied schedule including evenings, nights, weekends, holidays.
• Time‑keeping: arrive and clock in/out on time; never work off the clock.
• Breaks and call‑outs: adhere to designated break times and supervisor notice when calling out.

• Stand or remain in a stationary position for 3‑4 hours at a time.
• Operate computers, dial telephone, 10‑key entry.
• Lift and transport supplies up to 25 pounds.
• Inspect, observe details; may lift packages or general equipment.
• Moderate noise level (phone ringing, communication).
• English language proficiency for reading, writing, speaking.

• Weekly pay
• Paid time off
• Retirement options
• Health, dental, vision insurance (available after 30 days of employment for full‑time team members)

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.