Commercial Loan Transaction Specialist

Position Summary

The Commercial Loan Transaction Specialist is responsible for customer inquiries, associate inquiries, loan disbursements, and general correction activities for all Commercial lines of business across the Busey footprint.

• Respond to customer inquiries by phone and email.
• Process internal requests and inquiries via nCino Cases.
• Process loan payments, ACHs, and wire transfers, and manage NSF and returned payments for various departments under multiple deadlines and constraints.
• Update and maintain borrower information.
• Maintain positive relationships with multiple lenders and support staff.
• Process returned mail and any subsequent address changes.
• Set up and maintain automatic payments.
• Respond to internal emails.
• Review exception reports and update loan records accordingly.
• Assist other areas and special projects as needed.
• Monitor workflows and phone queues.
• Train new hires and provide continual training to current staff.

• Knowledge of:
• Strong oral and written communication skills
• Basic accounting principles
• Strong analytical skills
• Microsoft Office
• Ability to:
• Multi-task and work independently
• Perform duties under frequent time constraints
• Solve problems independently while applying logic and discretion
• Education and Training:
• High School diploma required; higher education preferred
• Experience with lending or commercial real estate preferred

Base pay range: $26 - $29 per hour. Salary is based on factors including job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Busey provides a comprehensive rewards package, including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance, long-term disability, supplemental voluntary life insurance, wellness incentives, and an employee assistance program. Eligible associates may also take advantage of pre‑tax health savings accounts and flexible spending accounts.

Busey values a diverse and inclusive workplace and strives to recruit, develop, and retain individuals with exceptional talent. Busey is an Equal Opportunity Employer including Disability/Vets.