Retail Loan Transaction Manager

Position Summary

The Retail Loan Transaction Manager will provide leadership and management to the Enterprise Loan Transaction staff and all functions related to that department for the global organization. This includes overseeing various servicing related processes including loan payment processing, account reconciliation, issue tracking and resolutions, internal and external client requests via phone and email service events, compliance with internal and external regulatory requirements, creation of policies and procedures for the Retail loan servicing department, and assisting with preparation of responses to internal and external audit findings.

This position also ensures cohesiveness between the front line, back‑office departments and Enterprise Loans Leadership team.

• Management of Retail Loan Transaction staff and all daily functions performed by the group to ensure they are performing the necessary job duties at the expected level
• Assist with the creation and ongoing maintenance of departmental policies and procedures, including adherence by staff
• Maintain service level standards for the team with metric reporting and accountability measures
• Remain up to date on all bank policies and procedures, documentation and applicable state/federal regulations and requirements to ensure loan quality; ensure overall department adherence to daily operating standards concerning compliance with federal/state regulations and internal bank risk control standard
• Ensure cohesiveness between the front line and back‑office departments by acting as a resource for other departments

• Strong oral and written communication skills
• Strong organizational and time management skills
• Retail loan documentation, credit arrangements, bank products, and accounting systems
• Bank regulations and compliance issues

• Continual attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines
• Work in a fast‑paced environment with demonstrated ability to prioritize projects
• Identify, problem solve, and exercise exceptional use of good judgment with respect to issues and circumstances as they arise
• Conform to all safety rules and use all appropriate safety equipment
• Work independently and as part of a team

• Requires bachelor’s degree in business, finance, accounting, or economics or equivalent years of relevant work experience
• Requires 5 or more years of experience in commercial loan operations or loan accounting department
• Requires knowledge of Microsoft Office

Salary offered is based on factors including but not limited to the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $71,000 - $90,548 per year). Busey provides a comprehensive Total Rewards package that includes 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance and long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives, and an employee assistance program.

Busey is an Equal Opportunity Employer including Disability/Vets.