Retail Loan Specialist

Position Title

Retail Loan Specialist

Loan Processing Supervisor/Market President

Hourly;
Non-Exempt

This position is responsible for consumer loan processing, loan document preparation, and post-closing document review. The role also manages an assigned, centrally originated retail/consumer loan portfolio, including monitoring past dues, processing changes in terms, resolving exceptions, and servicing portfolio customers. In addition, this position assists new walk-in prospective clients, including individuals and businesses seeking retail, installment, or consumer loans, and guides them through the digital application and loan closing processes.

The position emphasizes maintaining accurate, high-quality loan data while providing exceptional customer service, timely support, and appropriate promotion of Bank products and services.

• Maintains a high level of customer service through proactive communication with both external and internal customers, i.e., loan officers, assistants, and other team members to achieve overall bank goals and objectives
• Works in a team environment to achieve overall bank goals and objectives.
• Processes and prepares consumer loan closing documents and loan deferral requests.
• Ensures loan quality and data integrity through careful attention to detail and adequate pre-closing review of documentation.
• Manages and understand collateral perfection processes such as UCC, Mortgage, and vehicle liens.
• Works within a designed process centered on the functionality of computer software.
• Provides support to other team members as assigned by Supervisor.
• Understand Federal, State and Union State Bank rules and regulations.
• Provide back up for nCino loan application submission assignments.
• Support Loan Processing group with credit report inquiries, UCC searches, etc. on an as needed basis.
• Interviews present and prospective clients and assists with the online digital application process and helps determine strategies for meeting the clients’ objectives. Interviews may be in person, online, or over the phone.
• Schedule and hold loan closings with clients in-person in the assigned markets.
• Uses nCino Retail Loan Operating System technology and FISERV to optimize and maintain various market consumer loan portfolios within the bank.
• Assists with nCino system management, helping to test product updates, troubleshooting system issues as they may arise, and making enhancement suggestions alongside nCino Admin.
• Cross sells other bank products in relation to loan applications (including but not limited to deposit accounts, GAP Insurance, Credit Life and Disability Insurance).
• Manages and oversees a loan portfolio to maintain growth, monitor delinquency to work within the bank’s guidelines.
• Services existing loan customers and reviews documentation to ensure compliance with the bank’s policy and procedures
• Refers new deposit and treasury relationships with customers.
• Sells additional bank services to existing and prospective clients.
• Refers clients to appropriate personnel for assistance.
• Prepares correspondence for credit approval.
• Monitors collateral and exceptions for officer portfolio.
• Keeps up to date with lending regulations and recommend changes that may affect credit decisions.
• Prepares credit memorandums, primarily CIT’s for loan proposals.
• Assists Market President in arranging repossession or legal action when necessary.
• Strives for a quality loan portfolio which limits collection activity
• Maintains regular and reliable attendance and punctuality following established attendance and call-in procedures.
• Perform other duties as may be required or assigned.

Supervisor Responsibilities: N/A

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