Patient Care Representative - Leawood

Position:Patient Care Representative - Leawood

Location: Leawood, KS

Job :134-620

# of Openings:1

First point of contact to our external customers, providing excellent service to patients receiving diagnostic imaging services at our facility.

Schedule:

Part-Time

Shift: Monday-Friday, 10:30a-7:00p

• High School graduate or equivalent required
• Proficient typing and PC skills

• Excellent telephone skills
• Good judgment and resolution skills
• Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other employees
• Ability to adapt to changes

• Greet patients, vendors and other visitors to our office, ensuring all visitors are greeted with a smile
• Answer patient questions and provide assistance and directions when necessary
• Answer multi-line phone in a timely manner
• Respond to emails that arrive using our general office email address
• Conduct patient interviews to ensure all required paperwork is complete and accurate
• Verify that insurance information is complete
• Utilize Med Informatix software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Interact with referral sources to provide information regarding patient care
• Process patient payments in office
• Follows established company policies in regard to attendance, appearance and service
• Maintain confidentiality of facility and patient information in accordance to company policy
• Ensure that the waiting room environment remains quiet, calm, and welcoming
• Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner

PHYSICAL RESOURCES:
The position requires prolonged sitting and the ability to effectively communicate. Visual acuity needed to read and examine patient records.

ENVIRONMENTAL CONDITIONS:

Indoor, climate controlled environment.

MACHINES/EQUIPMENT USED:
Personal computer, printer, multi-line phone, fax machine and copier.

Job Type: PRN/Part-time