Service Desk Analyst

Responsibilities

• Perform password resets and assist users with login issues
• Roll out PCs and build machines as needed
• Provide basic Active Directory support
• Offer Tier 1 support and troubleshoot technical issues
• Utilize a ticketing system to manage and resolve support requests
• Communicate effectively with stakeholders of all levels to ensure issues are resolved promptly
• Ask questions to diagnose problems and provide appropriate solutions

• Experience with password resets and user login support
• Proficiency in rolling out PCs and building machines
• Basic knowledge of Active Directory
• Previous experience in a Tier 1 support role
• Strong troubleshooting skills and the ability to ask the right questions
• Familiarity with ticketing systems
• Excellent communication skills and the ability to interact with stakeholders at all levels
• Availability to work onsite 5 days a week

• Certifications in relevant IT fields
• Previous experience in a similar role

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.