More jobs:
Technical Support Team Lead, Customer Experience
Job in
Leawood, Johnson County, Kansas, 66206, USA
Listed on 2026-07-21
Listing for:
Panasonic Avionics Corporation
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Panasonic Avionics Corporation in Leawood, KS, seeks a Team Lead to oversee day-to-day operations of a customer service team supporting customers for an internet service provider. You lead, provide real-time queue oversight, mentor staff, and ensure SLAs are met while maintaining a high-performing support operation.
This role emphasizes KPI achievement, escalation handling, dashboard reporting, and collaboration with external customers on new product releases.
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