VP of Operations

Overview

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Vice President of Service Operations. The role of the Vice President of Service Operations is to be responsible for the overall direction of the MHC Service, Road Ready, Call Center and Warranty operations across the organization.

Partners with executive leadership, VP/General Managers, Directors, Branch Managers and Department Managers in the development of strategy, execution, and management of Service, Road Ready, Call Center and Warranty operations. Oversees the implementation and execution of both long- and short-term strategies that align the operations with the MHC strategic plan. Evaluates, reports, and adjusts the financial and operational results related to Service, Road Ready, Call Center and Warranty department performance against predetermined objectives, competitive environment, economic factors, and overall operations of the company.

Consults with VP's regarding personnel decisions; reviews and assists with major target and critical accounts.

• Provides overall leadership and direction for the Service, Road Ready, Call Center and Warranty operations for MHC. Leads team in assessing present and future needs, identifying trends and opportunities regarding cost controls, supply chain improvements, operational improvements, and quality attainment. Encourages and communicates the organization's values, vision, and mission.
• Leads the identification, development, and implementation of sound business practices and processes for the Service, Road Ready, Call Center, and Warranty operations for MHC. Leads the strategic, long- and short-term planning efforts for the operations to align with the strategic plan of MHC.
• Adjusts plans and initiatives when necessary and executes agreed upon courses of action that impact both long- and short-term profitability of the operations.
• Oversees the analysis, recommendation and execution of programs that impact the competitive selling techniques, consumer research and pricing of services.
• Collaborates with leadership, management, and employees to affect the teamwork among the operations of Service, Road Ready, Call Center and Warranty. Partners with Parts operations to create seamless service for both customers and vendors.
• Directs the development of service and sales opportunities to large-scale customers (i.e. major fleets and primary accounts) related to operations for Service, Road Ready, and Call Center.
• Assists in determining pricing policies including margin guidelines and service level agreements. Oversees relationship with Preferred Partners and vendors that align with sales and marketing efforts. Sets the financial direction for the organization utilizing annual budgets and ensures financial stability through audits and internal controls.
• Oversees quality assurance and process improvement initiatives that to ensure appropriate resources are maximized for impactful efforts.
• Champions safety efforts related to the execution of work, initiatives, programs, and work environments that ensure employees are provided a safe working environment. Collaborates with Safety department to provide impactful safety initiatives and efforts.
• Oversees the evaluation, allocation, and management of physical assets, employment decisions, and financial resources to fulfill agreed upon expectations. Assesses and provides support on capital asset purchases for the Service and Body Shop Departments.
• Oversees the efforts for recruiting, staffing and employee development for employees reporting to this position and the included departments.
• Performs other duties as assigned by supervisor.

• Bachelor's degree in Business or related field preferred.
• Ten or more years of experience in executive level decision making in service and/or shop operations. Prefer work experience to be in heavy duty trucks.
• Demonstrated achievements in development and execution of strategic plans. Must be able to develop operational and strategic plans in conjunction with leadership and operational teams in accordance…