Store Manager, Retail & Store Manager

Coach is a fashion house that values diverse, inclusive, and collaborative teamwork. As a Store Manager you will lead the store, driving sales, profitability, and an exceptional customer experience that reflects the Coach brand.

• Drive the store’s performance by achieving sales, profitability, and productivity targets across all channels.
• Develop and implement strategic business plans while responding to customer needs and local market trends.
• Champion a service‑first culture, delivering personalized clienteling and top‑level service excellence.
• Address customer concerns promptly and with empathy, maintaining professionalism.
• Coach, develop, and retain a diverse, high‑performing team; set clear goals, provide feedback, and celebrate achievements.
• Recruit, onboard, and retain talent that embodies Coach values.
• Oversee daily operations including inventory management, payroll, loss prevention, and visual merchandising.
• Optimize staffing and scheduling to meet business demands and ensure seamless service.
• Create a welcoming, inclusive work environment where all team members feel valued.
• Communicate effectively with team members, peers, and corporate partners to align on goals and initiatives.
• Represent Coach as a brand ambassador within the store and the broader community.

• 1–6 years of leadership experience in retail or service; luxury or fashion background preferred.
• Education and experience in combination will be considered.
• Passion for leading people and building motivated teams.
• Commitment to delivering best‑in‑class customer experiences aligned with Coach heritage and values.
• Strong business acumen focused on results and operational excellence.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office and retail systems (labor management, inventory, sales reporting).
• Knowledge of fashion trends and market competition; interest in digital engagement and social media.
• Collaborative spirit and ability to build vendor and community relationships.
• Fast‑paced work environment adaptability; strong English language proficiency (EU).

Schedule: Flexible work schedule to meet business needs, including nights, weekends, peak season, and public holidays.

Physical: Ability to lift 25–50 lbs regularly and perform tasks such as climbing, bending, kneeling, and maneuvering sales floor and stockroom.

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, or pregnancy in accordance with applicable law.

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance.
• Tuition assistance.