Loyalty Account Associate

Scientific Games

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Loyalty Account Associate is responsible for supporting the account management team for lottery loyalty accounts, work closely with Digital Account Managers to ensure linear revenue growth, customer engagement & loyalty retention.

• The Associate Account Service Manager coordinates all aspects of the relationship with lottery Digital Account Manager utilizing Scientific Games’ interactive programs including players clubs and loyalty rewards programs.
• Supports and maintains account activity, milestones, and performance regularly to Digital Account Manager.
• Works with internal teams to ensure proper functioning of rewards program technology.
• Executes performance initiatives to achieve revenue targets for the loyalty team.
• Works on account reports, collaborate with cross functional teams to share information and aligns with Digital Account Manager on account strategies.
• Execute performance initiatives to achieve revenue targets for the Scientific Games and jurisdictions.
• Identify growth opportunities and develop implementation strategies to expand revenue and customer base.

• 2–3 years of experience in customer service, account support, or client-facing roles.
• Strong written and verbal communication skills with the ability to build rapport and convey information clearly.
• Effective presentation and interpersonal skills, comfortable engaging with clients at various levels.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated, proactive, and able to work both independently and collaboratively.
• Flexible and adaptable in a fast-paced environment with evolving priorities.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.).

• Prior experience in the lottery, gaming, or related industry.
• Background in loyalty/marketing, with an emphasis on client engagement and campaign execution.
• Strong technical aptitude and ability to quickly grasp new technologies.
• Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences.

Bachelors degree in related field.

Years of experience 2-3 years

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background…