Customer Service Representative

The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.

• Health Insurance (begins first day of employment)
• Retirement
• Health Savings Account
• Vision
• STD, LTD
• PTO
• Floating Holidays
• Paid Holidays

• Greets and directs visitors to appropriate department or person.
• Handles all incoming calls and assists caller or directs call to appropriate person.
• Handles calls transferred from field offices during lunch.
• Processes mail and drop box and credit card payments.
• Assists customers with billing questions or complaints; including investigations and follow-up.
• Negotiates and assists customers with scheduling payment arrangements.
• Posts payments to accounts and processes checks for payment.
• Balances drawer and daily cash receipts.
• Processes service orders for new service, final bills, and to verify high billings.
• Assists customers with new account information – customer contracts, deposits, connections, etc.
• Maintains office billing and payment records.
• Runs credit checks.
• Maintains and continually updates customer data files ensuring accuracy and confidentiality.
• Records customer service and complaint orders and dispatches electric, water or wastewater personnel.
• Processes disconnects and reconnects.
• Provides exceptional customer service.

• A high school education or equivalent.
• Two (2) years related work experience is required.
• Strong word processing and spreadsheet skills and the ability to use a variety of office equipment such as calculators, copiers, typewriter, facsimile machine, personal computer, etc.
• Strong written and verbal communication skills necessary in order to deal with a wide range of personalities both inside and outside the organization.
• Able to remain calm and deal tactfully with employees and customers.
• Ability to calculate figures and amounts such as discounts, interest, percentages, etc.

Equal Opportunity Employer, including disabled and veterans.