Deskside Tech

Who we are

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe.

• Cloud Solutions.
• Datacenter Excellence.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

• The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
• You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
• We are looking for an energetic, enthusiastic, highly motivated and organized individual.
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
• Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
• Providing installation and upgrading services of hardware and software.
• Diagnosing end user system failures and implementing repair solutions.
• Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the network.

• Two to three years of desk side support experience including the ability to fix printers, desktops and laptops.
• Excellent troubleshooting capability.
• Experience in using the following PROTOCOLS: DHCP, and DNS.
• Familiar with IPCONFIG and all its switches.
• Bitlocker, and the Bitlocker Command Console.
• Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
• Wired and wireless network experience.
• Excellent history of responding to service requests and trouble incidents.
• Ability to communicate technical information to non-technical audiences.
• Excellent verbal and written communication skills.
• Solid documentation skills.
• Ability to complete assignments with minimal supervision.
• Ability to search internally/externally for support information.
• Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to walk and bend and perform labor-related duties of connecting computer equipment.
• Ability lift to 50 lbs. when moving electronic equipment.
• All lifts over 25 lbs. require two or more employees to perform the task.

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, medical, dental and vision insurance.