Service Coordinator

Location: 920 S SR39, Lebanon, IN 46052, USA

Walter Payton Power Equipment is a Manitowoc, Grove, National, Manitex, HIAB Crane Dealer with territories in Illinois, Indiana, Michigan, and Kentucky. We are offering an excellent opportunity for a Service Coordinator based out of our facility in Lebanon, IN.

Help coordinate field and shop service activities for internal and external customers, provide resources and support to field and shop personnel who install, maintain and repair equipment, and ensure services meet customer expectations. Familiar with common practices and procedures within a service department. Perform daily tasks and help coordinate the work of field and shop personnel, reporting directly to the Service Manager and Regional Manager.

• Assist customers with their repair and service needs and provide exceptional customer service to promote the continued growth of the business
• Schedule technicians' workload to maximize efficiency
• Keep customers and technicians informed of the status, cost of repairs and timeline for completion
• Verify warranty and service contract coverage and explain provisions and exclusions to customers
• Communicate with Service Manager and technicians to understand maintenance and repair needs on company and customer equipment
• Prepare service estimates for repairs and preventative maintenance plans
• Create, track, review and close work orders
• Maintain customer and supplier relations
• Participate and help lead toolbox and safety meetings

• Ability to work with little supervision and adapt quickly to a rapidly changing environment.
• Proficient computer skills required – Standard programs such as MS Excel, Word, and Outlook.
• Strong communication, attention to detail and ability to multi‑task multiple jobs within the workday
• Safety knowledge and experience with general concepts and practices within a service department
• 3+ years experience in heavy equipment industry required, crane experience beneficial

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.

Equal Opportunity Employer
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