Master Scheduler - Cardiac Surgery

This role has the potential to be hybrid after the training period.

The Cardiac Surgery team at Dartmouth‑Hitchcock is seeking a highly organized, detail‑oriented, dependable, and motivated Master Scheduler. In this pivotal role, you will coordinate the full continuum of patient care, including clinic visits, diagnostic testing, surgical scheduling, and post‑operative appointments, while collaborating with internal departments and external facilities. You will work closely with providers to prioritize appointments within the appropriate time frames.

Additionally, you will be responsible for processing incoming referrals to the department, which includes obtaining patient records and imaging. The Master Scheduler must provide exceptional customer service, serving as a professional and supportive point of contact for patients and the surgical team alike.

• Plans and organizes the master schedule providing appropriate coverage for all areas on a daily basis based upon unit needs and patient flow.
• Maintains the master schedule, making necessary changes as they occur and determines best options during short staffing periods to provide necessary coverage.
• Identifies potential staffing problems and resolves as appropriate or raises issues to the appropriate leader.
• May assist with timekeeping functions by maintaining absenteeism, tardiness and other attendance records and staffing statistics.
• Attends section meetings and follows up on actions related to the master schedule.
• Performs other duties as required or assigned.

• Associates degree with 2 years of experience working in a medical setting, or the equivalent in education and experience required.
• Familiarity with word processing techniques, database management, and medical terminology required.
• Must be highly organized, with the ability to prioritize, function independently, and deal with multifaceted aspects of the medical profession.
• Excellent interpersonal, written and verbal communication skills required.
• Initiative, discretion and good judgment desired.