IT Support Intern

Employment Type:

Temporary, approximately six months

Experience Level: Entry level

Location:

Lebanon, NH – ON-SITE REQUIRED

Schedule:

M-F, 9AM-3:30PM roughly 15-30 hours a week

Recent High School Grads Highly Encouraged No Experience Necessary!

We're looking for a dependable, tech-curious person to help out with daily IT support. No
experience or certifications required—just a curiosity, a problem-solving attitude, and a
willingness to learn. You'll need to investigate issues, find solutions, and feel comfortable asking
for help when needed. We'll provide training and cover certifications to help you grow.
We do not expect an entry-level candidate to know everything. We do expect initiative. Strong
candidates will be comfortable saying, “I don’t know yet, but I know how to start finding out!”

• Provide hardware, software, and device support
• Troubleshoot Windows 10/11, Office programs, and office equipment
• Assist with account, password, and access issues
• Set up and configure computers and peripherals
• Install software, updates, and hardware
• Record problems and solutions
• Escalate complex issues with details
• Manage inventory and supplies
• Follow security protocols
• Other IT tasks as requested

• Windows 10/11 and Microsoft 365.
• Familiar with file management, browsers, downloads, and device setup.
• Troubleshoot issues logically and independently research solutions.
• Discern credible info from unreliable sources.
• Clear communicator; patient with users.
• Dependable, professional, respects confidentiality.
• Document work clearly; follow procedures.
• Open to feedback, learning, and asking for help.

• Own support requests
• Troubleshoot before escalating
• Use documentation
• Communicate clearly
• Learn from past issues
• Be a reliable first contact.

• Hands-on experience supporting users and technology in a real business environment
• Direct mentoring and practical IT training
• Exposure to business systems, cybersecurity practices, networking, Microsoft 365, and IT operations
• Employer-paid training toward an approved entry-level IT certification
• An opportunity to build meaningful experience for a future IT support or systems career

• Work on-site 100%
• Ability to move, connect, and set up typical computer equipment
• Ability to occasionally work beneath desks or in other limited-access areas to connect or
  troubleshoot equipment
• Ability to lift and carry up to [25/35] pounds