Veterinary Client Care Specialist

Client Care Specialist — SAVES (Lebanon, NH)

Full-time | $19–$21 / hr |

Schedule:

3 × 12-hr shifts (rotating weekends) | 24-hour Emergency & Specialty Hospital

Ready to be the friendly face and calm voice our clients need? Small Animal Veterinary Emergency & Specialty (SAVES) in Lebanon, NH is growing — and we’re hiring a Client Care Specialist to join our high-energy, compassionate team.

• Meaningful work every day: you’ll guide worried pet owners, support lifesaving care, and make a real difference.
• Stable, predictable schedule (3×12s with rotating weekends) so you can plan your life outside of work.
• Be part of one of northern New Hampshire’s 24-hour emergency hospitals — collaborative, fast-paced, and mission-driven.

You’ll run our front desk with warmth, clarity, and professionalism while following SAVES procedures and keeping operations humming.

• Educate clients on SAVES services, products, and workflows.
• Accurately prepare, review, and maintain medical records and documents.
• Handle appointments, admissions, discharges, follow-ups, payments, and financing options.
• Keep client/pet records updated and compliant with Ethos and legal standards.
• Recognize cases that fall outside protocol and promptly elevate for guidance.

• Exceptional First Impressions: The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: We need someone who thrives on multitasking and can navigate unexpected situations with ease.
• Customer Service Excellence: Outstanding service building positive relationships aligns with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Team player who thrives in collaboration, adapts to situations where protocols may not apply and handles unanticipated tasks with grace.

• CSR Certificate Program
• CE Allowance
• Uniform Allowance
• Paid Time Off
• Holiday = DOUBLE TIME!
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Ask us about certification assistance!
• HSA / FSA options

• Supportive Community: We cultivate a culture of warmth, respect, and inclusivity where every team member is valued and appreciated.
• Recognition and Appreciation: Our doctors and technicians recognize every team member’s contributions and celebrate achievements together.
• Unmatched Growth Opportunities: We are dedicated to helping you achieve your professional goals through mentorship and continued education.
• Valuing Your Well-being: We prioritize work-life balance and support your personal interests while you excel professionally.

SAVES is not just a veterinary hospital; it's a community hub for compassionate care and innovation. As one of the only 24‑hour emergency veterinary hospitals in northern New Hampshire, we provide exceptional emergency and specialty services. Our vision is to strengthen the human‑animal bond through outstanding care and a supportive environment.

For more information about our hospital, please visit

Ethos Veterinary Health is at the forefront of innovation and world‑class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state‑of‑the‑art technology and a scientific, evidence‑based approach to deliver compassionate, unparalleled care and rewarding careers.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. Our employees may receive additional information about compensation and benefits for specific locations during the application process.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.