ECommerce Sales Specialist

Introduction

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do.

We’re the IT Department’s IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being.

To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Working under minimal supervision of the VP of Sales Operations, referring only exceptional problems and issues for management review or approval, the primary duty of the ECommerce Sales Specialist is to act as a primary Sales resource regarding Sales Operations via all web and ECommerce platforms. The Specialist supports and grows the business via all ECommerce pathways by engaging with Sales and clients to promote the adoption and utilization of these applications.

The ECommerce Sales Specialist works primarily with Sales, Product Management, and customers, along with other cross-functional teams within Connection to proactively offer solutions that align with our customer’s purchasing process; while also working with key internal and external stakeholders to improve functionality, collaboration, reporting and process improvement initiatives throughout Connection’s suite of ECommerce platforms and applications.

Conducts requirements analysis with clients on their business needs in order to provide an ECommerce or web procurement solution. Handles walkthroughs and troubleshoots issues with web and ECommerce platforms, as needed. Discovers opportunities within accounts and aligns web and ECommerce based solutions with the customer’s purchasing processes and workflows. Continually works to build awareness and knowledge base of web and ECommerce solutions within the Connection organization (primarily sales) that can be provided for customers.

Creates, subsidizes, and implements training programs for new Account Managers, as well as tenured Account Managers.

• Acts as a primary Sales resource, providing assistance as needed for Account Managers and customers regarding Sales Operations via all web and ECommerce platforms including, but not limited to; SWA, IPA/B2B, CCM, EDI, eProcurement.
• Conducts requirements analysis with clients on their business needs in order to provide an ECommerce or web procurement solution.
• Handles walkthroughs and troubleshoots issues with web and ECommerce platforms, as needed.
• Discovers opportunities within accounts and aligns web and ECommerce based solutions with the customer’s purchasing processes and workflows.
• Continually works to build awareness and knowledge base of web and ECommerce solutions within the Connection organization (primarily sales) that can be provided for customers.
• Creates, subsidizes, and implements training programs for new Account Managers, as well as tenured…