Program Administrator - District HQ - PN

Acts for the District Deputy Director (DDD), by assisting in the overall operations of the District. Provides program direction by relieving superior of variety of difficult administrative duties & formulates & implements program policy (e.g., District Strategic Operation Plan/Program, including development of goals & objectives consistent with the Department Mission). Acts for District Deputy Director in the role of Customer Inquiries Management System Coordinator (CIMS), by planning, coordinating, promoting, & directing assistance & informational services throughout the District by responding to complaints, inquiries, & requests using a computer & related software (e.g., Microsoft Office).

Researches & responds to inquiries & complaints, furnishes information & explains programs & projects to motoring public, government officials, & property owners. Develops policies & procedures which establish production standard for District work units; changes District policies &/or procedures as necessary to ensure proper & efficient implementation of District Strategic Operating Plan/Program. Serves as liaison between & on the behalf of the District Deputy Director & other department Administrators (i.e., Planning & Engineering, Highway Management, Business & Human Resources, Construction) by contacting the motoring public, government officials & property owners via telephone, letter, or travels to address customer service problems & complaints in person.

Utilizes quality principles & initiatives as part of routine operations. Organizes meetings with staff &/or local & state government agencies on behalf of the DDD.

Analyzes & evaluates District programs, policies & procedures (e.g., assists DDD in establishing policies & procedures for disseminating information on core business practices to vendors, consultants, contractors & elected officials). Reviews District employee’s responses to Quality of Work Life (QWLS) & Upward Feedback Survey; meets with Administrators & supervisors to establish goals & develop action plans to improve work issues that received negative responses, monitors progress in achieving QWLS goals (e.g., conducts periodic surveys & focus groups;

establishes & implements reporting procedures; develops reports using computer & related software (e.g., Microsoft Excel) to convey requested information; reports progress to DDD & Administrators). Assists with the Ohio Award for Excellence (OAE), Total ODOT Performance (TOP) Award & other organizational award efforts (e.g., contacts necessary personnel for involvement; formulates & compiles all requested data). Manages business functions of office.

Acts for DDD by assisting in overall operations of District (e.g. assists in establishing & implementing District Business Plan & Critical Success Factors, including development & reporting of short & long- term goals & objectives consistent with strategic initiatives). Monitors verbal & written correspondence for DDD. Coordinates public speaking engagements for DDD & assists with preparing presentations & speaking points.

Uses computer (e.g., Microsoft Windows Operating System) to post information on shared computer drives (e.g., staff meeting minutes, District policies). Furnishes information & assists Public Information Officer (PIO) with public information & news media requests.

Prepares sensitive & confidential correspondence using computer & related software (e.g., Microsoft Word) for DDD's signature in response to inquiries from legislators, District or Central office personnel, & the general public. Assists District Labor Relations Officer by providing administrative support as needed. Acts as coordinator regarding planning & execution of special District Events (e.g., Roadeo,…