Technology Training Specialist

Otterbein Senior Life is seeking a passionate, collaborative, and innovative Technology Training Specialist to join our team. This position plays a key role in helping partners across the organization confidently and effectively use technology to better support elders, families, and fellow partners.

The Technology Training Specialist supports Otterbein’s mission and values by creating engaging technology training programs, maintaining technology standards, and promoting continuous learning across the organization. This role combines technology expertise, communication, instructional design, and relationship‑building to ensure partners feel supported, empowered, and successful in using organizational systems and tools.

The ideal candidate is passionate about helping others learn, can simplify technical concepts into easy‑to‑understand training, and thrives in a collaborative environment focused on service, accountability, and continuous improvement.

• Partner with IT leadership and organizational stakeholders to define, document, and maintain technology standards and best practices
• Translate technical policies and procedures into clear, user‑friendly training materials
• Maintain and support standard operating procedures related to technology usage
• Promote responsible and effective use of organizational technology resources

• Design and deliver role‑based technology training programs for partners across the organization
• Create engaging learning materials including:
  • User guides
  • Job aids
  • Knowledge base articles
  • Instructional videos
• Facilitate both live and recorded training sessions
• Evaluate training effectiveness and continuously improve training content based on feedback and adoption metrics

• Implement and administer the organization’s technology‑focused Learning Management System (LMS)
• Develop structured learning paths and training curriculums
• Track course completion, certifications, and compliance metrics
• Maintain accurate training documentation and reporting

• Develop certification‑based learning programs aligned with organizational roles and systems
• Ensure training materials remain current with changing technology, policies, and best practices
• Support onboarding and ongoing partner development initiatives

• Collaborate with IT teams and leaders across departments and locations
• Identify training gaps and opportunities for improvement
• Serve as a positive ambassador for Otterbein through knowledge sharing and support
• Promote a culture of continuous learning, accountability, and personalized service

• Bachelor’s degree in Information Technology, Education, Instructional Design, or related field; or equivalent work experience
• Proven experience developing and delivering end‑user technology training in an enterprise environment
• Experience creating instructional materials such as user guides, training videos, and job aids
• Hands‑on experience implementing or administering a Learning Management System (LMS)
• Strong ability to explain technical concepts in a clear, concise, and user‑friendly manner
• Excellent written, verbal, and presentation skills
• Proficiency with Microsoft 365 applications

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work‑life balance
• Access to Daily Pay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for any field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee‑Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through Right Now Media @ Work
• Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Apply today and begin a meaningful career as a Technology Training Specialist at Otterbein!