Service Representative

Service Representative

FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture – and we are growing! We design, build, test, sell and service our equipment consisting of products such as our well-known "Bull Hog" mulchers, the Stump Ex, our high-quality FTX tractors of varying horsepower, as well as many other attachments.

We offer competitive wages, full health care benefits and a continuous learning culture for those who want to grow with the company.

Job Summary:

The Service Representative must be able to diagnose machinery problems over the phone. Serves as liaison between customers/dealers and Fecon factory departments. Less than 20% travel may be required for this position.

Job Duties/Responsibilities:

• Fields phone calls from dealers and customers to diagnose equipment problems.
• Logs all notes into the companies ERP system.
• Travels to customers/dealers to perform training when necessary.
• Reports quality concerns observed from the field.
• Communicates with vendors to resolve issues on products not manufactured in house.
• Acts as the liaison with customers/dealers, vendors and Fecon factory departments.
• Travels to perform troubleshooting of Fecon products at dealerships and or other site locations in which factory technical support is required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Experience:
  
  ability to use Microsoft office programs.
• Reasoning Development:
  Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram or schedule form; deal with problems involving several concrete variables.
• Mathematical Development:
  Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to use hydraulic horsepower formulas and other basic mechanical equations.
• Language Development:
  Ability to read manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
• Licensures and
  
  Certifications:
  
  Valid driver's license; valid and current US passport.

Education and Experience:

• High school graduate. Post high school education preferred.
• Extensive hydraulic, electrical and other mechanical training

Physical Requirements:

• Ability to talk and hear to enable effective communication.
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job to read and write.