Retail Assistant Store Manager

SUMMARY:

This position is primarily responsible for assisting with overseeing the functioning and efficient operation of all departments, processes, and services rendered by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Assists store manager with general operations and employees.

Acts as Store Manager or Department manager in their absence.

Opens and closes store.

Responsible for promoting a positive culture within the department/store.

Assists with security issues during and after business hours.

Covers for other managers/buyers in their absence.

Ensures all shifts have coverage/scheduling, checks and approves employees’ time, monitors weekly overtime.

Interviews for positions when needed.

Provides customer services regarding cashier, customer, and employee issues.

Assists and works with each department head and personnel to reach efficiency and smooth operation of each department.

Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.

Assists with facilitating the movement of products from receiving to merchandising in a quick and efficient manner.

Deals with any problems or issues that may arise.

Makes known any maintenance repairs needed.

Pays attention to seasonal maintenance requirements.

Helps facilitate efficient use of staff where and when needed.

Works with buyers and staff to help inventory, stock, and merchandise products.

Helps in departments as needed.

Helps customers with their shopping needs.

Helps facilitate quick service and exits for customers orces safety, health, and security rules.

Adhere to all company policies and procedures.

All other duties as required by management.

ACCOUNTABILITY:

Is responsible for customer satisfaction, store expenditures, and payroll costs.

SUPERVISORY RESPONSIBILITIES:

Manages subordinate supervisor who supervises all employees in their assigned store. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Interpersonal Customer Service
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills
- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork
- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership Visionary Leadership
- Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

Change Management
- Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by the change.

Delegation
- Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership
- Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People
- Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services; continually works to improve supervisory…