RN​/LPN Medical Concierge - temp

Join Otterbein Senior Life – a place that ignites your passion. You’ll find days filled with opportunities and memorable experiences. Become part of a team dedicated to caring for others. Career opportunities available for RNs, LPNs, CNAs, Culinary, Maintenance, Accounting, Sales, Marketing, and more.

At Otterbein, you are not just an “employee”; you are a partner in care. We believe in working together toward a common goal. Our focus is on person-centered care that honors both residents and their choices. Join a community of talented, kind, wise, funny, spirited, generous, and endearing individuals, among many other wonderful qualities.

It’s when you become a part of something bigger. You’re advancing and growing. You’re making a positive impact on the lives of others. It’s when you discover what you were born to do. It’s where you want to be. That’s Otterbein.

Life at Otterbein is progressive, supportive, fun, and inspiring.

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid time off & paid holidays
• Life insurance
• 401(k)/403(b) with company match
• Employee-sponsored fund for employees in need
• Employee Assistance Program (EAP)
  
  * Benefits may vary based on position and location.
• Person-centered care
• Low staff-to-resident ratio
• Modern, state-of-the-art communities
• Top-quality equipment
• Safety programs in place
• Online employee platform for peer recognition and engagement
• And more!
• Company-paid CNA classes
• Training programs
• Strong “promote from within” philosophy
• Locations in Ohio, Indiana, and Michigan

The Medical Concierge serves as a trusted clinical and service resource for Perennial Advantage of Ohio (PAO) members, families, facility teams, and clinical partners. This position helps coordinate member care needs, answer questions and concerns, monitor transitions of care, support required documentation, and ensure timely communication and follow-up across multiple Otterbein locations and care settings.

The Medical Concierge serves as a primary Otterbein representative and point of connection for PAO members and families, helping them navigate care and plan-related processes while promoting personalized service, compassionate communication, and high-quality care coordination.

This position requires strong clinical judgment, organization, follow-through, and the ability to build trusted relationships with members, families, facility teams, Nurse Practitioners, and other interdisciplinary partners.

This position will be required to travel up to 50% to Otterbein locations, assisted living settings, nursing homes, meetings, and other care-related locations. Lodging will be provided when business travel requires more than a one-hour commute from the partner's home.

• Serve as a primary Otterbein representative and point of connection for Perennial Advantage of Ohio members and families.
  • Assist members and families with care needs, questions, concerns, service navigation, and plan-related processes.
• Conduct regular member visits, as appropriate.
  • Build relationships with members and families.
  • Identify needs and promote timely follow-up.
  • Help members and families understand next steps and available resources.
• Regularly review nurse notes, clinical updates, and care plans for Perennial Advantage members.
  • Communicate concerns, follow-up needs, admissions, discharges, transitions, and significant status changes to Nurse Practitioners and appropriate clinical leaders.
• Monitor for potential Skill in Place (SIP) episodes, Part A skilling episodes, transitions of care, and other situations requiring coordinated follow-up.
  • Work with facility…