Support Services Assistant

Summary

Description:

The Support Services Assistant plays a vital role in ensuring the efficient day-to-day operation of administrative and hospitality services across the ENTEK Lebanon campus. This position provides exceptional customer service to employees, visitors, vendors, and community partners while supporting a variety of office, reception, hospitality, and administrative functions. The ideal candidate is highly organized, detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment.

Success in this role requires strong communication skills, a proactive approach to problem-solving, and a commitment to delivering professional support across all levels of the organization. This position also serves as the primary backup to the Receptionist and must be able to seamlessly assume front-desk responsibilities when needed.

• Set-up and Clean-up for hospitality functions across the Lebanon Campus. This may require early morning and occasional evening hours.
• Prepare and distribute documents, reports, and presentations as needed.
• Conduct customer and employee interactions and respond to inquiries to meet the needs of management and staff across the company.
• Maintain, trouble shoot, and request service calls as needed for office equipment.
• Monitor funds for postage machine and replenish as needed.
• Mail packages as requested.
• Answer multi-line phones and perform Receptionist functions on a daily basis (approximately 2 hours per day), and when needed to cover vacations; screen and route calls, relay messages, greet visitors, and ensure that all visitation documents have been signed.
• Open, sort, and distribute incoming mail and process outgoing mail.
• Operate office equipment such as photocopier/scanner, printer, fax machine, and postage machine.
• Operate personal computer to access email and electronic calendars to schedule meeting rooms and company vehicles.
• Conduct office supply inventory counts and submit to Receptionist for stock replenishment.
• Pick up mail at USPS and company errands as needed (hospitality meals and supplies)
• Ensure compliance with office policies and procedures.
• Printing and posting daily calendars in conference rooms.
• Make recommendations for process improvements.
• Assist Corporate Service Manager with employee and community events as needed.
• Flexibility to work overtime and/or different shifts as needed for vacation coverage.
• Assisting with various projects as requested.

• High School diploma or GED.
• Strong organizational and time management skills.
• Ability to communicate orally and through written correspondence with customers and employees.
• Basic mathematical skills (addition, subtraction, multiplication, division), required.
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• Ability to comprehend and communicate in English.
• Valid driver’s license.
• Detail oriented with a high level of accuracy.
• Ability to prioritize tasks and meet deadlines.
• Customer service experience preferred.
• Experience with Microsoft Office, including Outlook, Excel, Word, Teams, and Power Point.

• Basic clerical skills.
• Ability to read, analyze, and interpret most documents.

• 2 years of administrative/office experience.
• Experience with various software applications including Microsoft Outlook, Excel, and Word.

• Ability to maintain regular, reliable, and predictable attendance at scheduled work shifts.
• Ability to understand and communicate in conversational English, including following verbal and written direction.
• Represent ENTEK with the highest standard of professional conduct when interacting with coworkers, customers, and/or vendors.
• Committed to and accountable to ENTEK’S Guiding Principles that are based on our core values:
  Respect, Integrity, Commitment and Innovation.

• Reports to Corporate Services Manager
• This position regularly interacts with employees at all organization levels, as well as guests of ENTEK.
• It is the…