Quality Control Technician

Knowledge of work instructions, procedures, and calibration of QC instrumentation referenced in the LATICRETE Quality Control Manual. Ensures all lab testing results are filed and all the Quality Control test data and enter pertinent information (Cof As) into the computer database (JDE). Ensure QC testing samples are obtained according to the Quality Requirements testing Level (Work Instruction 9.1.36) and maintain a storage system for retained samples.

Monitors the execution of Good Laboratory Practices. Responsible for the entry of test results in the QC tracking system and the crosscheck of records. Has basic knowledge of 5S and can assist in training new employees. Orders supplies for the QC lab and ensures the QC data‑up system is maintained and updated daily. Assists in communications with production personnel to provide a smooth, efficient production flow of quality products, as needed.

Ensures all QC instruments meet calibration requirements listed in the calibration work instructions. Works with team members to identify improved methods of QC analysis and/or new QC lab equipment to improve lab efficiencies. Ensure that all CoA's, MSDS, Calibration/Verification, meet ISO 9001 traceability. Complete and distribute all forms in accordance with the work instructions in the Q.C. Manual. Write a daily report of all QC testing performed on products received in the QC lab using the appropriate communication database or electronic format.

Supports the root cause analysis investigation of nonconforming product. Test and report on all Field Test complaints filed by technical services. Has the ability to provide improvements for QC lab workflow, testing, and other QC related activities. Compare all C of A’s against the Master C of A to determine acceptance or rejection and enter all pertinent data into the computer system.

Demonstrates problem solver abilities, while communicating with superiors with appropriate solutions in a timely and efficient manner. Computer

Skills:

Strong knowledge of Microsoft Office (Word, Excel) and Outlook; and ability to present technical data to QC team, business leaders and others as needed. Team Cooperation – lead the LATICRETE core values by maintaining a positive, cooperative, and professional attitude with all LATICRETE Employees and all customers. Provide and ensure batch adjustments are meeting expectations; based on QC lab batches performed.

Has a strong technical knowledge of chemistry in the following area(s): cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines. Provide data to Quality Control Champion and Regional QC Managers for monthly KPI reports.

Prioritize and allocate work:
Delegate and allocate tasks to lab personnel to support company priorities and drive results. Set clear priorities for team and individuals, including appropriate allocation of resources (time, money and people). Build Team Culture:
Consistently hold lab personnel accountable for upholding the organizations values. Properly and timely escalation of unhealthy conflict among peers and lab personnel. Foster an open environment where peers feel able to provide constructive feedback and suggestions for improvement. Communicate and Motivate:
Communicate regular business updates. Convey information in a clear and timely manner. Listen carefully to the views and opinions of peers, lab personnel, and internal customers.