Energy Assistance Worker - Lebanon County Assistance Office

Energy Assistance Worker

The Lebanon County Assistance Office is searching for an Energy Assistance Worker who is ready to support families in need. This role offers a chance to make a real difference by helping households stay safe and warm. You will grow your skills while working in a supportive and organized environment. Join an agency that values your dedication and commitment to public service!

This position helps customers apply for and receive heating assistance through the Low-Income Home Energy Assistance Program (LIHEAP), while ensuring that all rules and procedures are followed. As an Energy Assistance Worker, you will perform the following duties:

• Eligibility Review: Establish benefit eligibility by applying federal regulations
• Information Gathering: Request and verify customer information needed to complete applications
• Application Handling: Process LIHEAP applications and evaluate information to determine eligibility or ineligibility
• Customer Interaction: Communicate with customers and third parties through interviews, mail, and telephone
• Crisis Coordination: Work with customers and vendors to manage urgent heating needs
• System Usage: Use computer systems to collect information and maintain electronic records

Seasonal, full-time employment (37.5 hours per week). This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.

Overtime and travel as operationally necessary. This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lebanon, PA.

The ability to telework is subject to change at any time.

Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:
Two years of experience in general office work which included interviewing the public; or any equivalent combination of experience and training.

Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. Hiring preference for this vacancy may be given to candidates who live within Lebanon County. If no eligible candidates who live within Lebanon County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions.

Legal Requirements: A conditional offer of employment will require submission of criminal history reports. You must pass a background investigation.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.

Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview…