Clerk Typist 1 (Bilingual) (Local Government) - Lebanon County Area Agency on Aging

The Position

Are you excited by the chance to help people feel supported the moment they walk through the door? The Lebanon County Area Agency on Aging (AAA) is looking for an enthusiastic bilingual Clerk Typist 1 who enjoys assisting people every day. This is an interactive role which allows you to greet visitors, guide callers, and help community members find the support they need.

Your bilingual strengths will create comfort and clarity for individuals seeking assistance. Apply today to join a team that is committed to serving the valued seniors of Lebanon County!

This position supports the front office by helping visitors, callers, and program participants find the assistance they need. As a Bilingual Clerk Typist 1, you will perform the following duties:

• Bilingual Communication: Converse with Spanish and English speaking individuals who call or visit the office
• Visitor Assistance: Greet visitors, answer calls, schedule appointments, and transfer calls to agency staff
• Lobby Materials: Maintain and restock information and referral materials in the front lobby
• Program Knowledge: Learn agency programs and understand state and federal eligibility rules
• Service Referrals: Provide information and make referrals for agency services and related resources
• Visitor Tracking: Maintain the sign in and sign out spreadsheet with all required details
• Package Handling: Receive and process packages and mail from UPS, USPS, Fed Ex, and other carriers

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Employees who pass the Spanish proficiency exam may be able to receive an incentive of up to $1500 per year for using their bilingual skills.
• Telework: You will not have the option to telework in this position.
• Salary:
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• Possession of the required knowledges, skills, and abilities.

Other Requirements:

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Lebanon County. If no eligible candidates who live within Lebanon County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for…