Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Total Rewards of a Allied Health Professional

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources. Some of the major duties of this position include, and are not limited to:

* Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.

* Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

* Entering no-show information.

* Monitoring appointment requests from multiple electronic sources;

* Verifying and updating demographics and insurance information when patients check-in for appointments.

* Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

* Recommends changes to existing clinic procedures based on current administrative guidelines.

* Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

* Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

* Processes incoming patient secure messaging through My Healthy Vet  and coordinates with care team as appropriate;

* Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team;

* Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

* Identifies incomplete encounters and communicates findings to providers; as needed;

* Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure;

* Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients.

* Performs additional duties as assigned

Work Schedule:

Full-Time, Monday-Friday, the tour of duty may be selected upon hire and must occur between the hours of 7:00a.m.

- 6:00p.m EST

Pay:
Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework:
Not Available.

Virtual:
This is not a virtual position.

Functional Statement #: 05785F

Permanent Change of Station (PCS):
Not Authorized.