Plumber

Plumbing Service Technician / Drain Specialist

Join a busy plumbing service department as a Plumbing Service Technician / Drain Specialist, where you diagnose and resolve residential plumbing issues, perform repairs and installations, and deliver clear, professional service to customers in the field.

• Diagnose residential plumbing issues and provide clear, accurate repair recommendations to customers.
• Perform service repairs including leaks, clogs, fixture replacements, water heaters, and piping in residential settings.
• Install plumbing fixtures such as faucets, toilets, valves, and water heaters according to industry standards and local codes.
• Conduct preventive maintenance on plumbing systems to improve performance and reduce future service issues.
• Communicate findings, repair options, and pricing to customers in a professional and easy-to-understand manner.
• Maintain accurate documentation of all work performed, including parts used, labor time, and service notes.
• Collaborate with dispatch to ensure timely response to service calls and efficient routing throughout the day.
• Use appropriate hand tools and equipment safely for troubleshooting, repair, and installation tasks.
• Perform field service work in a variety of residential environments, including basements, crawlspaces, and outdoor areas.
• Apply mechanical, electrical, and troubleshooting skills to diagnose and repair plumbing, drainage, and related systems.
• Follow safety procedures and best practices while handling tools, equipment, and materials.
• Provide professional customer service on-site, representing the company with a courteous and solution-focused approach.

• Minimum of 5+ years of experience as a service plumber or plumbing technician.
• Strong knowledge of residential plumbing systems, including fixtures, piping, drainage, and water heaters.
• Proven ability to troubleshoot plumbing issues independently and provide effective on-site solutions.
• Mechanical aptitude with experience using common plumbing hand tools and equipment.
• Ability to perform service, repair, installation, and preventive maintenance on plumbing and drainage systems.
• Basic electrical understanding as it relates to water heaters, pumps, and related plumbing equipment.
• Valid driver's license and a clean driving record suitable for operating company vehicles.
• Excellent customer-service and communication skills, including the ability to explain technical issues clearly.
• Ability to lift 50+ pounds and work in varied physical conditions, including bending, kneeling, and working in confined spaces.
• Strong field service mindset with the ability to work independently and manage time effectively.

• Experience with HVAC-related plumbing or systems is a plus.
• Comfort working with drainage systems, including clogs, sewer lines, and related equipment.
• Experience documenting work orders, service reports, and parts usage in a structured format.
• Ability to collaborate effectively with dispatch and other departments to generate leads and upsell services.
• Strong troubleshooting skills across mechanical, electrical, and plumbing components.
• Service-oriented attitude with a focus on efficiency and quality workmanship.

This role offers meaningful performance-based incentives and additional earning opportunities for technicians who excel. You can earn daily on-call compensation, enhanced pay rates for weekend and holiday call-outs, and weekly incentive pay tied to upsells, leads, and efficiency hours. The organization values initiative, rewards top performers with significant bonus potential, and provides a supportive environment where your skills and effort directly impact your income and career growth.

This is a field-based residential service role that involves traveling to customer homes and working in a variety of settings, including kitchens, bathrooms, basements, crawlspaces, and outdoor areas. You will regularly use hand tools and plumbing equipment to perform mechanical, electrical, and plumbing work, including installation, repair, and preventive maintenance. The work can be physically demanding, requiring lifting 50+ pounds, working in confined or awkward spaces, and adapting to different home environments and conditions.

Scheduling may include participation in an on-call rotation, with potential weekend and holiday call-outs, and coordination with dispatch to manage daily routes and service appointments.

This is a Permanent position based out of Cleona, PA.

The pay range for this position is $58240.00 - $72800.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

No Weekday or Overnight on Call Competitive Wages Paid Time Off 100% Paid Health Insurance for Employee (begins 1st of month after date of…