Aging Case Aide ; Local Government; Lebanon County Area Agency Aging

Aging Case Aide 2

The Lebanon County Area Agency on Aging is seeking a motivated Aging Case Aide 2 who wants to play an important role in helping older adults access vital services. This position offers daily variety, professional growth, and meaningful interaction with the community. You will have an opportunity to work in a supportive environment that encourages learning and dedication. Become part of a mission-driven team that works to improve the lives of older adults!

This position supports a wide range of services for older adults, including information assistance, case support, training activities, and program coordination. As an Aging Case Aide 2, you will perform the following duties:

• Call Assistance: Handle information and referral calls and direct consumers to the proper staff
• Record Management: Maintain consumer files, oversee expungements, and track weekly obituary information for case updates
• Case Support: Assist care managers by completing scheduled telephone calls for ongoing case management
• Program Coordination: Support PA Medi activities including trainings, volunteer recruitment, outreach tasks, and report submission
• Appeal Assistance: Help consumers with filing insurance appeals and completing required forms and packets
• DOM Care Oversight: Conduct visits, monitor providers, and support moves for individuals in the Domiciliary Care program

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• It is essential that applicants for this role do not possess an active insurance license.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.