Customer Experience Representative

Customer Experience Representative

Would you like to work in an international environment where you ll make a difference every day? At Permobil, we re looking for game-changers to join us as we innovate for individuals and develop the world s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Pay: $20.00/hour

Job Family Summary: This position is part of the Customer Experience team in Lebanon, TN or New Berlin, WA. This role reports directly to the Customer Experience Manager.

Job Summary: The Customer Experience representative is part of a team that provide support to customers, sales reps, and end users all over the world. For specific duties, see below. The Customer Experience representative is part of a team that provide support to customers, sales reps, and end users all over the world. For specific duties, see below.

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 3-5 years of related experience. Typically requires general education, vocational training and/or on-the-job training.
• Works on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, orders, and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow directions, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don t follow the herd - you find new ways of working and go where you see potential to make your mark.

You are a pioneer, a revolutionary, a game-changer and you are who we re looking for.

• Minimum of at least 2-4 years  experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.
• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self-starter, with minimal supervision.
• Ability to prioritize and reprioritize tasks on an ongoing basis.
• Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi-task and work in a fast-paced environment and manage time effectively.
• Interact with a multitude of internal areas including Sales, Transportation, Production Planning.
• Ability to accommodate flexible or varied work schedules.
• Fluent in Spanish language a plus.
• Other qualifications or experiences.

Please apply via our career page. We will conduct selection continuously so send us your application today!

For additional information about the position, please contact Manager title, Manager name, Manager Contact information.

For information about the recruitment process, please contact the recruiter, Recruiter Name, HR BP contact info.

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At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions. Permobil is an equal…