Customer Experience Representative

Overview

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Pay: $20.00/hour

Job Family

Summary:

This position is part of the Customer Experience team in Lebanon, TN or New Berlin, WA. This role reports directly to the Customer Experience Manager.

Job Summary: The Customer Experience representative is part of a team that provide support to customers, sales reps, and end users all over the world. For specific duties, see below.

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 3-5 years of related experience. Typically requires general education, vocational training and/or on-the-job training.
• Works on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, orders, and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow directions, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

• You’ll make a difference. Every day.

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.

• You’ll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

• You’ll feel welcome from day one

We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

• You can have a lifestyle you love

You’re always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love – at work and beyond.

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark.

You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

• Minimum of at least 2-4 years’ experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.
• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform…